1. What do you use for shipping?

We use UPS ground for domestic shipping. You may choose Next Day Air, Two-Day or Three-Day Select. The shipping cost will be added to final invoice. We use the US Postal Service for international shipping.

2. Do you ship internationally?

We welcome international orders. The shipping costs and methods for all international orders are determined after the orders have been processed. We use USPS for all international shipments, unless the customer prefers another shipping method like UPS.

Please click on the following link to check estimate of shipping cost:
US Postal Service Shipping Cost Calculator

All international orders will process by Wire Transfers to our Bank In US dollars.

3. How much does shipping cost?

Shipping cost is calculated based on the weight of the merchandise once it is packaged and the zip code to which it will be sent. Note that the calculation is based on shipments leaving from southern California.

If you have a UPS account and prefer us to bill the freight charges to your account, please provide the necessary information in the comments section of your order. Alternatively, please let us know if you prefer to ship by Expedite service instead of normal ground shipping.

4. Has my order been shipped?

To see if your order has been shipped, log in to My Account at the top right of the home page. There you may view your order status.

5. How do I track my shipment?

• For UPS shipments, go to http://www.ups.com/tracking/tracking.html
• For US Postal Service shipments, go to http://www.usps.com/shipping/trackandconfirm.htm

6. Why does it take so long to receive my order?

Our products are dispersed in multiple warehouses and depending on the items you have ordered we may have to collect them from more than one warehouse before we can ship out all the merchandise. Therefore it may take longer for some orders to ship.

7. I have a show/deadline pending on a certain date; can you deliver by that time?

We will try our best to meet customers’ deadlines. However, due to the high demand on certain products, there are times when deadlines cannot be met. We apologize in advance for the inconvenience. Please make sure you place your order well in advance to minimize the possibility of missing a deadline. Please note that LAhandbagwholesale.com does not guarantee to meet any deadlines; therefore customers cannot claim missing a deadline as a base for cancellation of orders.

8. Can you ship to an address different from my billing address?

If you wish to ship to an address different from your billing address, please contact your issuing bank and have your preferred shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to addresses.
Please understand that address verification is a precautionary measure we take to ensure your financial safety and to deter fraudulent activity. Making transactions online means that we cannot request a traditional form of identification such as a driver's license. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit score and privacy.
Both your billing and shipping addresses must be verified before we ship your order. If you encounter problems while trying to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at 1-866-668-7676 to let us know and we will re-attempt address verification to complete the processing of your order.
Note: Orders with the same billing and shipping address are more likely to ship within 1-2 business days.

9. Do you drop-ship?

Yes. Please click on "Dropshipping Order Instruction" for detail.

Ordering

1. Am I required to show proof of a reseller’s permit to make an order?

If you are located in California and would like to waive the sales tax of 8.25% from your order, then you must submit proof of a California Seller Certificate: http://www.boe.ca.gov/pdf/boe230.pdf. Please complete the document and fax it to 866-813-2017 or email it to sales@lahandbagwholesale.com.

2. May I cancel an order?

Unfortunately, we cannot cancel an order once it is placed. Our customers value our fast shipping and prompt delivery policies. In order to maintain consistent customer service and timely delivery, we cannot delete submitted orders from our system. To prevent mistakes on your order, we advise you to thoroughly review your order prior to submission. If you receive an order that you would have preferred to cancel, you may return the item to us and a credit will be applied to your account. Simply follow the instructions under Return Policy. Certain rules and restrictions may apply.

3. Are the items I ordered in stock?

If the product is displayed online then it is in stock at that time. However, due to the high volume of orders at certain times some items may already be out of stock by the time an order has been placed.

4. Some items are missing from my order.

Our normal fulfillment rate is around 90%-100%. Therefore, some items are likely out of stock, on backorder, or discontinued. If you have been billed for items that were not received please email us at service@lahandbangwholesale.com and we will investigate the matter immediately.

5. Do you offer discounts for volume purchases?

Yes. Please check home page for promotions. We will offer the most competitive price for your items.

All promotions or discounts are only applicable to regular priced items. On sale items are excluded from discount offers. If a customer is interested in purchasing products in boxes, special discounts will be offered.

6. How do I make an international credit card order?

• 1. Place an order online with your credit card.
• 2. Await our email informing you the total balance, including shipping costs.
• 3. Photocopy the front and back sides of your credit card. Prepare a written authorization in English stating that you allow LAhandbagwholesale.com to charge your account of the stated balance.
• 4. Write down the bank and phone number of your credit card company.
• 5. Also write down your E-mail address, contact phone number and fax number.
• 6. Fax all of the above materials to 866-813-2017.

7. How long does a backorder or presale take?

Normally if an item is on backorder status, it will take between four to six weeks to restock. We do not restock every item; only those items that are in high demand may be restocked. For presale items there is an estimated date of arrival in each of the products’ descriptions.

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Returning

1. What is your return policy?

• Manufacturing defects and errors in shipping. All returns have to be made within 10 days of purchase. Shipping and handling fees are not refundable.
• Exchange Policy: Fectory damaged item(s) need to be returned within 10 days. We will issue store credit to your account and waive the restocking fee for exchanges. Item(s) must be in satisfactory condition for resale, which includes: Unused; In the original presorted dozen; and in their original plastic bags.
• Return and Refund Policy: If you are not satisfied for any reason, you may return your item(s) within 10 days for a full refund of the purchased price (less 20% restocking fee). Item(s) must be in satisfactory condition for resale, which includes: Unused and in their original plastic bags.
• Any product that is returned must have a return authorization number that is issued by LAHandbagWholesale Returns Department. To obtain a return authorization number, please email us at sales@lahandbagwholesale.com. The return authorization number must be clearly written on the outside of the package when it is sent to LAHandbagWholesale. Any packages received without a return authorization number written on the package will be declined.

Note:
Shipping & Handling Fees are non-refundable.
On returns/exchanges, the customer is responsible for all shipping charges back to our warehouse.

 

2. How do I obtain an RMA for my order?

Any product that is returned must have a return authorization number that is issued by LAHandbagWholesale Returns Department. To obtain a return authorization number, please email us at sales@lahandbagwholesale.com. The return authorization number must be clearly written on the outside of the package when it is sent to LAHandbagWholesale. Any packages received without a return authorization number written on the package will be declined.